Terms, Conditions & Warranties

Please read all terms and conditions carefully as no exceptions will be made. We want to make sure you receive excellent service and return to us with you future laboratory equipment needs. Our terms and conditions are set forth to ensure you receive the highest quality service.

Terms

All customers that have an established account with AL-TAR will receive Net 30 terms for equipment purchase. All other customers are required to pay using a Credit Card, PayPal^®, Net Teller^®, Wire Transfer, or COD with a Cashiers Check or Certified Check. Once established AL-TAR reserves the right to give those customers credit terms. We accept Visa^®, Master Card^®, Discover Card^®, and American Express^®. The customer will not be charged for the equipment and shipping until they are notified by AL-TAR with a total price.

Shipping

All prices are FOB Mountain View, CA. Shipping expenses are the responsibility of the buyer. Keep in mind that shipping costs are dependant upon weight/size of the item and also the shipping priority of the item. Depending on the size of the item purchased we will ship all items via air freight. If the item is too large we will ship it via Air-Ride movers. We use these shipping methods to ensure that the item you purchase is handled with the utmost care when it leaves our warehouse. If the item is purchased for local install we deliver the unit via Air-Ride delivery truck. We also ship world wide.

Taxes

Items purchased within California will be taxed accordingly. Items purchased for resale will be taxed accordingly unless we receive a Certificate of Resale before the purchase is made. Items purchased outside California but within the United States will not be taxed. Items purchased outside the country will be taxed.

Warranty

Our equipment has been tested to ensure your satisfaction. All new equipment purchased from us comes with either our 90 day warranty or the manufacturers original warranty if it is still valid. We warranty all of the refurbished equipment that we sell for ninety (90) days. Parts and labor are included in the warranty. We warranty all of the used equipment that we sell for thirty (30) days. Parts and labor are included in the warranty. If within 30 or 90 days, depending on your items particular warranty, the equipment does not perform to specification we will repair the unit, replace the unit or refund your money, depending on the specific circumstances. All used items will no longer be warranted after 30 days and no refurbished items will not be warranted after 90 days. Shipping the item back is still the responsibility of the customer and must adhere to the shipping policy stated below. The warranty is invalid in the event of abuse, improper maintenance, improper installation, improper environmental conditions, improper usage, and alterations or damage caused by improper service as determined by AL-TAR. AL-TAR Services makes no other warranties, expressed or implied, including without limitation any warranty of merchantability or fitness for a particular purpose. AL-TAR Services is not liable for loss of time and materials. The purchaser's sole remedy is limited to the stated return policy. Warranty is not transferable to a third party.

Returns & Refunds

AL-TAR Services must be contacted before a return can be made. Returns made without contacting us first will be refused upon delivery and returned to the buyer by the shipping company. If the purchaser would like to return equipment for any reason other than warranty reasons they will be allowed to do so for up to 30 days from the purchase date, but will incur a 25% restocking fee. Refunds will be made after the item is received by us and inspected to ensure that a refund is warranted because of a warranty issue. If the item is inspected and fails to fall under a warranty criteria you will be notified and charged the 25% restocking fee. Refunds will be issued by check or credit card depending upon original method of payment. Items must be returned in original packaging materials or packaged by a mutually agreed upon packaging firm and must contain all included parts and accessories. Any accessories, parts or manuals originally included in purchased and not returned will either delay refund or you will be charged for missing items. Equipment must be shipped prepaid and fully insured.